Shipping and Delivery
1. Free Delivery
Free delivery means..
1. that the value of your order must be over £150 Including VAT
2. that your order is going to be delivered to any UK Mainland address (Scottish Isle’s and off shore Isle’s are exempt from this offer)
3. that it does not include any third party handling charges, additional insurance you may require, import duties, and any other fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation
2. Dispatch
For dispatch please refer to clause 5 of our Terms and Conditions HERE
3. Delivery to Billing address on First Order
When you pay for goods via credit or debit cards or by Paypal then unless we specifically agree otherwise delivery is usually to your billing address for the applicable payment method. Alternative Delivery address’s can be used after your first initial order to your billing address.
4. Damaged Goods
When you receive your order it is your responsibility to examine goods very carefully for any damage. If there is any damage or if, for example, a parcel shows signs of damage whatsoever you must notify us on the day of you receive it. Where a signed for service is used, please sign for it, 'Received Damaged'. Please notify us in writing by e-mail to sales@watercoolinguk.co.uk
5. Incorrect Delivery
Where there is a problem with your order, such as the wrong goods arrive or an item is missing, please notify us by e-mail to sales@watercoolinguk.co.uk on the day on the day you receive your order.
6. International sales
(a) If you are importing any of our goods you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the goods are shipped and this is entirely at your own expense and risk.
(b) In addition to the purchase price of the goods you accept full responsibility for any and all third party handling charges, additional insurance you may require, import duties, and any other fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.
(c) Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us) we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result on any import or attempted import.
7. Non Delivery
Taking delivery of goods is entirely your responsibility. If you are unable to take delivery we will do all that we can to assist. However, if the goods are returned to us we will contact you for an alternative address and arrange redelivery at your expense. In any event, the delivery charges are non-refundable.
8. Next Day Delivery
Our next day delivery services are not guaranteed next day methods. In normal circumstances 99.5% of all our Next Day items will arrive next day following dispatch notification. If for whatever reason this is not the case and your goods are not delivered, please be patient and check your tracking details provided. No postage refunds on next day services can be made. In the event of a courier service not being able to find your address given the details you have provided, please contact the courier quoting your tracking reference as you are the best person to tell them where the delivery address is. If you are having problems contacting couriers, please get in touch with us.
9. COUNTRIES WE ARE UNABLE TO DELIVER TO
Unfortunately, we are currently unable to deliver to the following countries Albania, Bosnia, Bulgaria, Croatia, Egypt, Indonesia, Iran, Iraq, Israel, Malaysia, Nigeria, Pakistan, Romania, Russia, Serbia, the Philippines or Yugoslavia.
