Due to the UK-French border closure, we're currently experiencing delays to some delivery ETA's.
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French Border Delays

French Border Delays and Updates

Border Closure Update: 22/12/2020 (Latest update at the bottom)

This is a notice to customers who have placed an order with us after 11th December for an item which would have been delivered before Christmas within 7 working days, this has unfortunately now changed due to the French border closure to the UK as of 20/12/2020 due to a new COVID-19 strain being detected within the UK.

More information on the border closure can be read here: https://www.bbc.co.uk/news/uk-england-55392801

We are acting upon new information from our distribution network that we've received in the last hour, following the decision by the French Government to close the border with the UK, we regret to inform you that one or more items you have on order with us is delayed in transit to us from our distribution centre, and it is unlikely now that we will be able to ship and deliver these goods to you before Christmas.

Our transit company Dascher are attempting to re-routing all shipments which would normally go via the French Border, and over to the UK. Instead, they are trying to move cargo via The Netherlands to cross the channel there, but as a result are experiencing huge delays.

The effected SKU's are below:

GEPH-101    PHANTEKS Eclipse P600S Silent Mid Tower, Tempered Glass - Anthracite
GELI-841     Lian Li LANCOOL II Mesh RGB Mid-Tower, Tempered Glass - Black
GELI-817     Lian Li PC-O11D Razer Edition Mid Tower, Tempered Glass
GELI-825     Lian Li O11 Dynamic XL (ROG Certified) Midi-Tower - Silver
GEPH-124    PHANTEKS Eclipse P300 Air Mid Tower, Tempered Glass -Satin Black
GELI-769    Lian Li PC-O11WXC Midi-Tower - Black Window
GEFD-073    Fractal Design Meshify C Tempered Glass Mid Tower - Black
GEBF-060    BitFenix Prodigy Mini-ITX Case - White
GELI-774    Lian Li DK-05X Table housing (height-adjustable) - Black
GELI-808    Lian Li PC-O11 Dynamic Midi Tower, Tempered Glass - White

Previously, these were advertised for delivery to you within 7 working days which save a small delay in our own warehouse, for the most part these were accurate. However, the above information means that we will no longer be able to fulfil this promise and miss out on Christmas Delivery, we can only apologise for this however this is totally out of our control.

In addition to this, the Border with Ireland has also been closed, which means any shipments from the above SKUs going to Ireland, will not be shipped from us until we are able to.

Both DPD and UPS have advised us that no ground shipments on either DPD Road OR UPS Standard services will be collected to Ireland or Europe.

Options for your order

1, You can keep this order processing with us, and we will ship and deliver to you as soon as we are able pending cargo arriving here. We have already upgraded all shipping methods to Express if not already set, but please take note of the above if you are in Ireland.

2, You can cancel your order, and we will issue a refund to you straight away.

If you wish to get in touch, please email our sales director [email protected] as he is dealing with this directly himself.

NOTE: If the reason for contact is cancellation then please send me your WatercoolingUK Order ID from the email address linked to your order so that we can process your request.

Update on re-routing and arrival of cargo

Date: 21/12/2020
At the point of writing the above update is as much as we know, we have passed on all of this information to you, along with all the SKUs effected and emailed every customer effected. We will update here when more information becomes available to us from our distribution network.

Date: 22/12/2020
The UK and French Government are working hard to get the French border back open again, we are expecting an update on this later today. Cargo we have is still held and status has not been updated, Dascher are attempting to re-direct cargo via their NL terminal, however looking at the state of the M20, it's likely these vehicles are part of operation "stack" and are awaiting further instructions on whether they can move or not.

Date: 22/12/20
https://www.bbc.co.uk/news/uk-55405299

Date: 23/12/20
So far it's too early to tell, but France have opened the border and are applying a mass testing setup to all freight drivers that travel from Europe to UK and visa versa. Delays are still huge, none of our cargo has moved yet, we await further updates from Dascher.

Date: 23/12/20

https://www.bbc.co.uk/news/uk-55420193

Date: 29/12/20
French borders are now open with strict COVID-19 tests in place, this is still heavily delaying cargo. Dascher are actively not shipping new shipments now till January 5th. The cargo that was held up in France has now unfortunately been returned back to the distribution centre over Christmas and will ship out again to us again after 5th January.

Date: 05/01/21
First off, Happy New Year! We have some good news in that the cargo that was returned to the distribution centre is now underway again and can cross into the UK under the new French border guidelines, with all the correct paperwork to satisfy the Brexit agreement. We estimate arrival into our warehouse in around 7-8 working days.

Date: 11/01/21
What we thought was fixed, in regard to paperwork issues has now found another problem.. Dasher has further delayed collecting from the Distribution centre due to POA paperwork which we filled and completed last Monday. No cargo has been collected yet which puts us back another week. We're hopeful these will be collected this week which means delivery to customers before 22nd.

Date: 13/01/21
Cargo is now in transit for all delayed December orders
, with the correct paperwork to satisfy the current Brexit border rules. If you have one of the above orders shipping to Ireland please take note that DPD have currently suspended UK shipments to the EU and could have an impact on when these orders can ship. We have the option to ship these on UPS at a much more expensive cost where possible.
https://tamebay.com/2021/01/eu-road-deliveries-paused-by-dpd-citing-complex-brexit-issues.html

All customers effected by the above, will have their orders cleared and shipped in the next 7-10 working days from the latest update. Thank you for your continued patience.

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