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COVID-19 (Coronavirus)   |   We are open for Online Orders   |   More Info

Coronavirus (COVID-19)

Current Covid-19 Operational Status

Page Update: - 9:00am

Order Online:  

     Order In store:  

     Order Collection:  

We are experiencing some warehouse processing delays on orders due to the high demand and new distancing policies in place. You can order Online for Delivery via Royal Mail or DPD, or Collection from our Manchester store. We're now accepting in store orders, but please allow a 15-20 minute order wait on picking.

Overview:
- The ETA we display on the product / category and basket page may be slightly exceeded due to this.
- Safety of our staff remains at the front of our mind, as we continue to follow ever-changing Government guidelines.
- Workplace / Team distancing is being adhered to as closely as possible during this time.
- Royal Mail are experiencing higher volume than normal, please allow 1-2 days delay in some cases after dispatch.
- DPD we still have 2 collections each day due to increased volume.
- We are actively upgrading customers to faster delivery services where possible.
- We can no longer guarantee Express shipping to get to you next day at the moment, it will be within 1 working day once dispatched.

We have restricted access into the building for non personnel in an aim to protect our staff and prolong our ability to operate normally during this situation. We are open for order collection, however please wear a mask at all times and follow Government guidelines on social distancing.

Daily courier collections are not affected. There may still be a processing delay in the depot which is out of our control.

Our Workforce

The safety of our staff is our main priority, we have adjusted internal operation to minimize the spread of COVID-19. Safe working conditions are prioritized internally and staff that can work from home are doing so.

Our staff are working incredibly hard at the moment to clean the working environment before and after working hours in an effort to reduce the spread of any viruses, so small delays are to be expected due to the increased work load.

Warehouse and Logistic Safety

We are limiting the amount of interactions our staff have with the outside world during working hours, and also applying a safe distance for team members working together to minimize the spread of COVID-19.

Collection and Delivery drivers must wear gloves or have washed or sanitized hands before entering our collection area.
Collection drivers are advised to wait in their vans until the collection slot is available, our team then wheeling the cages to their vans to load at distance.
All cages are then fully cleaned ready for the next day, and will be cleaned again in the morning before work.

Suppliers and Incoming stock

We have a vast amount of stock already in the channel on the way to us from suppliers all over the world, we are trying to limit the delay of these products where possible by using Air Freight to speed things up. Some of our suppliers such as Hardware Labs are currently working at a 50% capacity and have delays with materials which are slowing down restocks on those products. Some suppliers in Europe have a longer restock time now due to Brexit paperwork, goods can be stuck in customs for up to 2 weeks in some cases causing delays.

Please bear with us while we work with these suppliers to bring in existing and new product ranges, as you normally see from us.


If you have any questions, please do not hesitate to get in touch using the form below:

 


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